Refund Policy

1.The free allowance

Every new journal receives its first 50 submissions free, with no card required. Because nothing is charged for these, no refund applies to them.

2.Per-submission billing

Per-submission fees are billed monthly in arrears for submissions received in the previous month. The following are not charged, and if charged in error are refunded in full:

• Revisions and resubmissions of the same manuscript.
• Submissions withdrawn by the author within 7 days of submission.
• Duplicate submissions created by a technical fault.

3.Yearly bundles

A yearly bundle can be cancelled within 14 days of purchase for a full refund if fewer than 10 of its submissions have been used. After that, unused submissions are not refunded, but they carry over if the journal upgrades to a higher plan.

4.Supplementary services

• Typesetting: refunded in full if work has not started. Once a proof has been delivered, corrections are made at no charge instead of a refund.
• Archive migration: refunded in proportion to the articles not yet imported.
• DOI registration: registration agency fees are passed through at cost and cannot be refunded once a DOI is registered.

5.Service problems

If the service is unavailable for an extended period or a fault prevents a journal from working, we will credit the affected fees. Write to us through the contact page with the journal name and dates affected.

6.How to ask for a refund

Write to us through the contact page with the journal name, invoice number and reason. We reply within 2 working days. Approved refunds are returned to the original payment method within 10 working days.